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Delivery Information

MDsmarthome strives to provide our customers with superior assistance in regards to our return services. To ensure that our customers are satisfied with the product(s) they order, we offer a 30 day product guarantee. Within 30 days of delivery, MDsmarthome will refund the full amount, minus the cost of shipping on new, unopened items.  You must obtain authorization before returning any product by contacting us by email at

MDsmarthome will pay the return shipping for the incorrect or defective item in the event of a MDsmarthome shipping error. Customers shall expect to receive their refund within 2-4 weeks. This time frame estimate includes the shipping transit time back to our company location, an authorization check and your refund processing time. Refunds are only issued back in the form of the original method of payment. If a customer has received an incorrect or defective item due to an error on our part and would like to receive a replacement, MDsmarthome will pay the return shipping price for the incorrect item and ship the correct item out to the customer using upgraded shipping.

*Electronic delivery - MDsmarthome will process the product/license key through manufacturer verification to make sure the product has not yet been activated or tampered with. Once this verification process is complete and the product has passed, MDsmarthome will refund the purchase price of the product to the original method of payment.

·       Open License - MDsmarthome may charge a 15% restocking fee on Open License orders that have been fulfilled.

·       Retail Licenses - MDsmarthome may charge a 15% restocking fee on retail orders that have been fulfilled.

·       Anti-Virus  - MDsmarthome may charge a 25% restocking fee on Anti-Virus orders that have been fulfilled.

·       Microsoft Access 2013 - Non-Refundable! We are unable to send these keys back to Microsoft so we are unfortunately not able to refund any Access 2013 purchases.




All the orders are shipped double-boxes and ship with full insurance for additional protection. Most of the items that are in-stock will be shipped on the same day. Any orders that has been placed or paid after the normal working hours will be shipped on the following day. We use varied shipping methods offered to us by numerous shipping companies. For your protection, we may contact you for extra order verification of payment method. Note: All orders of the value above $250 will need a signature for delivery.


Returns and Exchanges